Questions about Heyy.

Your Instagram connection

heyy.to is a Meta-verified Tech Provider. You connect a professional account through Instagram’s authorization screen and approve the requested permissions there. Your Instagram password stays with Instagram.

The official API lets heyy.to receive comments and send the messages you configure. Sends are queued to respect Instagram’s messaging rules and per-account rate limits. You can disconnect your account from Settings → Instagram in your dashboard.

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A few things
you might ask.

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What does heyy.to do?

When someone comments a keyword on your Instagram post or reel, heyy.to sends them the DM you wrote. Share a link, image, card or lead form, and keep the people you reach in your contacts list. You can also choose to reply to any comment.

Is it safe to connect my Instagram?

heyy.to uses Instagram’s official Messaging API. You connect through Instagram’s own authorization screen; heyy.to never asks for your Instagram password. Messages follow Meta’s limits and messaging rules. No tool can guarantee reach or account outcomes.

Do I need a Business or Creator account?

Yes. You need an Instagram professional account (Business or Creator). If you currently use a personal account, switch it in Instagram before connecting.

What is included for free?

Free includes 1,000 DMs per month, 1,000 contacts, unlimited automations and one connected Instagram account. Text, image, card, lead-form and Ask-to-Follow replies are included. No credit card is required to start. If you reach your monthly DM limit, upgrade or wait for the next monthly reset. There are no automatic overage charges.

Can I write replies in my own language?

Yes. Write your keywords and replies in the language your audience uses. Pro also includes AI intent matching for keyword variations.

Can I collect emails and export my contacts?

Yes. Use a lead-form reply to collect details such as email addresses or phone numbers. Export contacts and leads as a CSV from your dashboard.

Can I connect more than one Instagram account?

Every plan currently includes one connected Instagram account. Email us if you need help setting up multiple accounts.

How quickly are messages sent?

Usually within a couple of seconds. Delivery may take longer during spikes because messages are queued to respect Instagram’s rate limits.